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SERVICE

FOR ECKOLD, EXCELLENCE IN SERVICE IS AS IMPORTANT AS EXCELLENCE IN ENGINEERING

Proper servicing is the key to optimised machine operation without unnecessary downtimes. Without regular maintenance and care, the performance of your machine and tools might be reduced. Proper staff training is of course equally important, as incorrect operation of the equipment can cause major damage. The ECKOLD service team will train your operating and maintenance personnel in the correct operation of the machine and best maintenance practice. We offer our customers tailor-made training packages and maintenance agreements.

Please always remember that careful handling and proper operation of your machine as well as timely repairs are indispensable for trouble-free operation and a long service life of the equipment. To maximise the utilisation of your ECKOLD product, contact our service technicians for advice by calling +49 5582 802 400. Alternatively, contact us by e-mail to service@eckold.de.

Ordering spare parts

We strongly recommend keeping an in-house stock of the most important spare and wear parts for quick repairs and minimal downtimes. To order spare parts, please refer to the spare parts lists and the associated drawings in the product documentation.

 

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Requests for technician call-out

Our experienced technicians can be called for any type of task or query. They assist you on site in maintaining our equipment (even if no maintenance agreement is in place), eliminate faults or errors, carry out repairs and generally optimise your machine for your specific task. 

 

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Digital remote maintenance

Digital remote maintenance is the most efficient method for the servicing of your equipment. For this service, we use TeamViewer (version 10) and assist your own personnel in troubleshooting and performing fault analyses in ECKOLD servo motor clinching systems. 

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Maintenance agreements

For some of our standard products, we offer maintenance agreements for customers based in Germany. For manufacturers, constant availability of their machines and plants is indispensable for commercial success. That is why many customers have their embossing machines, Kraftformers and other ECKOLD equipment monitored and serviced at regular intervals by specialist technicians from ECKOLD. Through such routine inspections, our experts are able to identify any potential problems before they cause real damage, thus minimising the risk of costly repairs and unnecessary downtimes. Customers also benefit from the presence of experts on site who can answer any questions they may have as regards specific operation, control or machining tasks. After completion of the service work, the relevant parts of the machine are equipped with a test seal, and customers receive a detailed maintenance report informing them of all work that has been carried out.

 

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Training

Maximising productivity is the key to profitability. By training your staff in the correct operation of your ECKOLD machines, you make sure that your equipment is utilised in the most efficient manner. Through our in-house or external training sessions, we provide your staff with a basic understanding of the technology behind our products and their safe operation. We also instruct operators in troubleshooting, fault prevention and general quality assurance tasks.

 

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